Aim: with the principle of “people-centric, customers first”, Genvict provides clients with comprehensive and high quality after-sales service in a variety of ways to satisfy clients.
Standard: providing clients with comprehensive and 7*24h after-sales service.
|Customer service firstname.lastname@example.org|
|Online customer service||instant messaging|
|Feedback||official website feedback|
|On-site technical support||site installation, maintenance, training, face-to-face service|
Deliver the products and service to customers timely and satisfy their demands.
Professional installation, routine inspection and maintenance are provided to customers.
Ensure normal operation by offering routine maintenance and failure repair.
Set up maintenance centers and on-spot service stations to provide timely after-sales service.
Assist in applying and managing the products and service in a correct way through professional training.
Cope with complaints, establishing good relationships with customers.
Contact customers proactively to learn about the user experience and suggestions, improving product and service quality.